Shipping Policy
Thank you for visiting and shopping at our website. We are committed to delivering your Halloween products as quickly and safely as possible. Please read the following information carefully to understand our shipping policy.
Shipping Options and Costs
We offer the following shipping options for your convenience:
- Standard Shipping: This option takes 3 to 7 business days to deliver your order within the United States, and 10 to 15 business days to deliver your order internationally. The cost of standard shipping is $4.99 for orders under $50, and free for orders over $50.
- Express Shipping: This option takes 1 to 3 business days to deliver your order within the United States, and 5 to 10 business days to deliver your order internationally. The cost of express shipping is $9.99 for orders under $100, and $4.99 for orders over $100.
- Overnight Shipping: This option takes 1 business day to deliver your order within the United States, and 3 to 5 business days to deliver your order internationally. The cost of overnight shipping is $19.99 for orders under $200, and $9.99 for orders over $200.
You can choose your preferred shipping option at checkout. The shipping cost will be calculated based on the weight, size, and destination of your order.
Shipping Destinations and Restrictions
We ship our products worldwide, except to the following countries: Cuba, Iran, North Korea, Sudan, and Syria. We apologize for any inconvenience this may cause.
Some countries may impose customs fees, taxes, or import duties on your order. These charges are not included in the shipping cost and are the responsibility of the customer. Please check with your local customs office before placing your order to determine if there are any additional costs.
Shipping Times and Delays
We process and ship your order within 24 hours of receiving it. You will receive a confirmation email with a tracking number once your order is shipped. You can use the tracking number to track the status of your order on our website or on the carrier’s website.
The estimated delivery time for your order depends on the shipping option you choose and the destination of your order. Please note that these are only estimates and not guarantees. We do not have control over the carrier’s operations and cannot guarantee that your order will arrive by a specific date.
Some factors that may cause delays in shipping include:
- Holidays
- Weekends
- Weather conditions
- Carrier issues
- Incorrect or incomplete address
- Customs clearance
We appreciate your patience and understanding if your order is delayed due to any of these reasons. We will do our best to resolve any issues that may arise and ensure that you receive your order as soon as possible.
Order Tracking and Confirmation
You can track the status of your order by using the tracking number provided in your confirmation email. You can also log in to your account on our website and view your order history and details.
You will receive an email notification when your order is shipped, received, or delivered. You can also opt-in for text message notifications at checkout.
If you have any questions or issues with your order tracking or confirmation, please contact us at [email] or call us at [phone number]. We are happy to help you with any inquiries or concerns you may have.
Missing or Damaged Packages
If you do not receive your order within the estimated delivery time, please contact us as soon as possible. We will investigate the issue and try to locate your package. If we determine that your package is lost or stolen, we will issue a refund or send a replacement at no extra cost to you.
If you receive your order in a damaged condition, please contact us within 48 hours of delivery. We will ask you to provide photos of the damage and proof of purchase. We will then issue a refund or send a replacement at no extra cost to you.
Please do not return any damaged items without contacting us first. We are not responsible for any items that are returned without authorization.
Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us anytime. You can reach us by email We are available 24/7 to assist you with any inquiries or issues you may have.
We value your feedback and appreciate your business. Thank you for choosing us!