We want you to be happy with your purchase of our spooky and fun Halloween products. However, we understand that sometimes you may need to return or exchange an item. That’s why we offer a flexible and hassle-free refund policy.
If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund. To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging. You will also need to provide a proof of purchase, such as a receipt or an order confirmation email.
To initiate a return, please contact us at email or call us at phone number. We will provide you with a return authorization number and instructions on how to ship the item back to us. You will be responsible for paying the shipping costs for returning the item. Once we receive and inspect the item, we will process your refund within 29 business days. The refund will be issued to the original method of payment.
If you received a damaged or defective item, or if you received the wrong item, please contact us as soon as possible. We will replace the item or issue a refund at no extra cost to you. We may ask you to provide photos of the item to verify the issue.
We appreciate your business and hope you enjoy our Halloween products. If you have any questions or concerns about our refund policy, please feel free to contact us anytime. We are always happy to help. Thank you for choosing us!